Dorco is a global company specializing in the manufacturing and distribution of shaving and personal care products. With a history dating back to 1955, Dorco has grown to become a trusted brand known for its high-quality razors and shaving solutions. As a leader in the industry, Dorco is committed to innovation and continuously strives to develop cutting-edge shaving technologies. The company's product range includes various razor systems, disposable razors, cartridges, and shaving accessories.  Dorco operates in multiple markets worldwide, serving customers in both retail and professional sectors. The company's presence extends across different distribution channels, including e-commerce, brick-and-mortar retail, and partnerships with other brands and retailers. With a strong focus on quality, innovation, and customer satisfaction, Dorco continues to expand its global presence and maintain its position as a leading provider of shaving and personal care products.

We are seeking a highly skilled and motivated Operations Manager to join our team in our U.S. subsidiary office in Irvine, CA. As Operations Manager, you will be responsible for various roles and responsibilities related to customer account analysis, wholesale inquiries, E-commerce channel management, contract management, and more. Bilingual proficiency in Korean and English is preferred for effective communication with our international clients and team members.

Responsibilities:

• Conduct customer account analysis and provide insights on pricing, product mix, promotions, and allowances.

   

• Manage and respond to wholesale inquiries and private label requests.

   

• Develop and maintain relationships with E-commerce and OEM channels.

   

• Participate in RFI (Request for Information), RFQ (Request for Quotation), and bidding processes.

   

• Assist in contract management and supplier agreements.

   

• Collaborate with the sales team to ensure smooth communication and operations.

   

• Participate in meetings and conference calls with retailers and headquarters.

   

• Handle insurance claims and policy renewals.

   

• Support inventory management and liquidation processes.

   

• Address customer complaints and facilitate resolutions.

   

• Coordinate with the factory and legal team for quality control and litigation matters.

   

• Assist in freight claim processes and damage to merchandise.

   

• Provide support in EDI transactions and account setup.

   

• Assist in generating sales reports and analyzing data.

   

• Contribute to ad hoc projects and process improvements.

   

• Collaborate with internal teams for effective company operations.

   

Qualifications:

• Bachelor's degree in Business Administration or a related field.

   

• 6 - 8 years of relevant experience required.

   

• Bilingual proficiency in Korean (spoken and written) and English preferred.

   

• Strong analytical and problem-solving skills.

   

• Excellent communication and interpersonal skills.

   

• Detail-oriented with strong organizational skills.

   

• Proficient in Microsoft Office Suite.

   

• Experience in customer account analysis or related roles is preferred.

   

• Ability to multitask and manage multiple projects simultaneously.

   

• Knowledge of SAP system and EDI transactions is a plus.

   

Benefits:

• Medical, dental, and vision insurance

• Paid time off

• 401K Employee Retirement Plan

• Competitive salary

This position will be based in Irvine, CA, and would be for On-site employment.

If you are a motivated professional with excellent analytical and communication skills, we invite you to apply for this position. Join our team and contribute to the success of our company!

To apply, please submit your resume and cover letter highlighting your relevant experience and language proficiency to sykim@dorcousa.com.