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Ecommerce Customer Service - Part Time Intern

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ABOUT US: We are a team of creative professionals from diverse backgrounds split between two offices in California and Korea. We strive to provide useful, high-quality products made with simplicity in mind. ORANGEMONKIE began in 2014 with the launch of the Foldio, our first foldable Lightbox studio. Since then, we have raised over $3 million in crowdfunding from more than 21,000 dedicated backers on Kickstarter and Indiegogo. We are forever thankful for our followers and supporters. We are looking for a motivated individual that strives in an innovative and fast-paced startup environment. ABOUT THE ROLE: ORANGEMONKIE is seeking an enthusiastic and self-motivated intern. Ideal candidate must have excellent written and verbal communication skills. Must have working knowledge of PowerPoint and Google Sheets. We’re looking for a candidate who is interested in working in a start-up environment and expanding their knowledge in the E-commerce field. It would be a plus if this individual also has interest in social media marketing, photography, design, and videography. • * This position is not a remote work position WHAT YOU’LL DO: · Handle customer inquiries and assist customers from various sales channels. (Brand Shop, Amazon, Ebay, Walmart, Etsy, etc) · Provide information about our products and services. · Troubleshoot and resolve product issues and concerns. · Document and update customer records based on interactions. · Assisting with general site upkeep, data entry, and other miscellaneous tasks. · Assisting with market research and crowdfunding research. · Assisting with packing orders. QUALIFICATIONS/SKILLS: · Ability to build rapport with customers. · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills · Attention to detail BENEFITS: · $15/ Hr, 15 Hrs/ Week · Great opportunity for college students who are interested in sales and E-commerce field. · Great opportunity to learn basics of customer support, shipping/fulfillment process, and E-commerce sales process. · Communicating globally, with customers all around the world! SOME EXTRA CREDIT: · Living in San Diego is a Plus! · Bilingual (Korea/French/Chinese/Spanish or Any) COMPANY CULTURE: · Work fast, but laid-back office environment · Lots of learning opportunities · Early Friday once a month · Sometimes go fishing, surfing, and camping · Communicate globally INDUSTRY: Sales E-commerce Consumer Electronics EMPLOYMENT TIME: · Part-time Internship 

 

Please send your resume at sera.choe@orangemonkie.com

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