Hiring Director of online platforms( part-time) & Director of customer…
Email address: misun@hookedonsushi.com
DIRECTOR OF ONLINE PLATFORMS
Hooked on Sushi/Poke is looking for a full-time team member to be in charge of our online platforms. We are located in North County San Diego with 4 stores that are managed as a group.
This job requires both remote and on-site work
What does that entail?
Our Director of OP is responsible for:
- Writing news, updates and text content for the store
- Organized and thoughtful writing
- Social media maintenance (Facebook, Instagram, Twitter)
- Posting
- Content creating
- Responding to comments & messages
- Website maintenance (Squarespace)
- Writing content
- Making updates
- Loyalty Program maintenance
- Responding to injuries
- Curating content for loyalty program
- Data management
- Data adjustments
- Rewards & perks
- Online ordering platform maintenance
- Updating prices
- Promotions
- Email inbox maintenance
- Responding to inquiries
- Forwarding mail to the right person
- Following up with emails
- Yelp page maintenance
- Information
- Promotions
- Reviews & Messages
- Google page maintenance
- Information
- Promotions
- Reviews & Messages
- Handle all external calls, emails, inquiries and visits
What are the requirements?
- Must be fluent in Korean and English
- Must have a means of transportation
- Have a positive, empathetic, and professional attitude toward customers at all times
- Ability to become familiar with the brand voice, software platforms, and common issues
- Working between multiple web apps to enter, pull, and assess customer information
DIRECTOR OF CUSTOMER & EMPLOYEE RELATIONS
Hooked on Sushi/Poke is looking for a full-time team member to be in charge of our customer & employee relations. We are located in North County San Diego with 4 stores that are managed as a group.
This job requires both remote and on-site work
Our Director of CER is responsible for:
- Availability from 8:00am-5:00pm to answer calls, texts and notices from employees and customers.
- Handling all employee related matters
- Scheduling
- Counseling &/ reviews
- Disciplinary action
- Peer evaluations
- Supplemental evaluations
- Calling in sick / calling out
- Employee on-boarding and off-boarding
- Orientation
- Manual
- Policies
- Training
- Termination of employment
- Orientation
- Handle incoming customer service inquiries (complaint, feedback and more)
- Via phone, email, ect.
- Yelp page maintenance
- Reviews & Messages
- Google page maintenance
- Reviews & Messages
- Handle all external calls, emails, inquiries and visits
- Address all on-site issues in a timely manner to seek solutions
- Keeping records of customer interactions, transactions, comments, and complaints
What are the requirements?
- Must have experience in Human Resource or of similar nature
- Must be fluent in Korean and English
- Must have a means of transportation
- Have a positive, empathetic, and professional attitude toward customers at all times
- Ability to become familiar with the brand voice, software platforms, and common issues
- Working between multiple web apps to enter, pull, and assess customer information
Thank you,
