Job Description

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

Hotel Benefits:

• Medical
• Dental
• Vision
• Opportunity to grow within the company
• Fun and supportive work environment

Exceed Hotel Guest Expectations by:

• Providing a warm welcome.
• Making the visit memorable.
• Own it!
• Acting as an Ambassador to Guests.
• Deliver quality every day.
• Communicate with a Smile with Hospitality Clients
• Project a hospitable demeanor.
• Demonstrate teamwork.
• Attempting to resolve complaints immediately.
• Follow proper cash/check/credit card/AR control procedures.
• Follow SOPs for registering Guests.
• Ensure van is clean at all times and has sufficient gas.
• Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to Supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management.

Required skills, knowledge and abilities:

• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Excellent written and verbal communication skills.
• Experience in client relations with superior guest service skills.
• Detail oriented and results driven.
• Energetic and highly motivated.
• Excellent follow-up and organizational skills.
• Ability to manage multiple tasks in a very fast-paced environment.
• Ability to set priorities, plan and organize information for clients.
• Ability to work under time constraints and deadlines.
• Proficient in computers.
• Participate as an active sales team member to benefit the overall sales department efforts/goals.

Experience and/or Education:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.High school diploma required.
• Valid driver’s license.
• Bilingual a plus.

Physical Requirements:

• Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 8 hours in total/day).
• Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours total a day).
• Ability to speak and hear on a phone within a shared work space.
• Must be able to handle stress; from Guests and Employees.
• Ability to lift or carry up to 30 pounds. (i.e., PC or various equipment).
• Able to clearly communicate to employees, Guests, vendors and Corporate Executives.
• Able to work a flexible schedule including weekends, days and evenings as the business dictates.