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Location: San Diego, CA

Job Responsibilities:

1. Consumer claims

· -        - Speak with consumers regarding their complaint

· -        - Daily management of Open cases on a claim database

· -        - Prepare presentations / reports of claim findings

· -        - Process correspondence with consumer and coordinate shipment of the product

· -        - Cooperate with legal and engineering teams to drive testing completion and claim analysis.

2. Respond to BBB and CSPC Complaints & Claims within allotted time frame

3.Partner with LG’s other customer service departments in the processing and handling of consumer issues

4. Other miscellaneous admin duties as needed

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Qualifications:

· -  - Good personality with interpersonal phone skills

· -  - Proficiency with MS Office Suite (Word, Excel, PowerPoint

-   - Ability to understand documents such as safety rules, policy and procedure manuals.

-   - Ability to write business reports and correspondence

-   - Associate’s degree (A. A.) or equivalent required (4 year degree preferred)

-   - 3 to 5 years experience in related areas
- Native level English speaker

Send Resume To: hr@jlmsystemsinc.com or jlmsystemsinc@gmail.com