LG Display Co., LTD is a worldwide manufacturer, distributor, and supplier of LCD (liquid crystal display) products and services through its wholly owned subsidiaries located in Japan, Taiwan, Shanghai, Hong Kong, Nanjing, Germany, and the U.S.  LG Display America, Inc. is one of the subsidiaries that focus on sales, distribution, and customer service in the North American region.  LG Display America, Inc. provides customers with various leading-edge LCD products for the portable monitor and application markets.

 

Job Description

 

Position:  Customer Service Engineer Assistant

 Location:  Carlsbad, CA

 Status:  Non-Exempt

 

Responsibilities:

Customer Support

·    Serve as the main contact point for customers to discuss all process, field return and repair related issues including quality, material, and logistic issues 

·    Provide onsite support to validate quality issues and determine responsibility for defects

·    Communicate with customers and HQ regularly to provide corrective actions for customer complaints related to quality 

·    Periodical participation in quality meetings (MQR/QBR) with customers to discuss quality trends 

·    Train/educate 3rd party vendors to arrange OBA (Open Box Audit) for defect prevention in the customer process 

Product Quality Management

·    Manage and analyze quality data/issues to determine failure trends and abnormalities 

·    Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate

·    Manage RMA related service issues with customers and set up RMA processes where needed

·    Assist customers with new product launch which may involve interfacing with customers on issues relating to the process 

·    Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations 

·    Performs other related duties as assigned

 

Requirements:

·      3+  years of experience related to customer service and

·      Bachelors degree in EE/Mechanical

·      Bilingual (English essential, Korean preferred

·      Travel required (25% domestic with 10% Int’l)

·      Good communication, organizational, and leadership skills

·      Able to prioritize and multi-task; is detail-oriented, self-motivated and energetic

·      Quality Certification – Six Sigma(Green/Black Belt) preferred

 

Benefits: 

·      Health Insurance (Medical, Dental & Life

·      401(k) Plan, Paid Vacation and Sick days

·      Other benefits provided according to the company policy

 

LG Display America Inc. is an EOE M/F/D/V

Please send resume to: lgdisplayamericainc@gmail.com with the job title in the subject line