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• Field Quality Monitoring
  
• Field Quality Data / Issue Analysis
  
• Customer Support on Field Quality Issue
  
• Customer Satisfaction Index Management (Survey, interview, etc)
  
• Comply with the Company’s policy and procedures

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• B.S or B.A degree or equivalent experience
  
• Service & Support experience a plus
  
• Excellent verbal and written communication skills
  
• Bilingual (Korean and English) required
  
• Strong computer and application skill (Word, Excel, PowerPoint, Outlook)
  
• Team player, good attitude, energetic
  
• Must be able to travel internationally without restriction.

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• Health Insurance (Medical, Dental & Life)
  
• 401 (k) Plan, Paid Vacation and Sick days
  
• Other benefits provided according to the company policy

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• Communicate with customer and HQ in Korea for engineering & mass production quality issues in development
  
• Understand the needs of the customer from a technical aspect
  
• Receive qualification approval from customer for mass produce on time
  
• Follow up with customer/HQ if the requests are feasible and meets the schedule
  
• Monitor to make sure all customer requested samples are delivered at the promised time
  
• Conduct regular technical meeting
  
• Coordinate RMA (Return Merchandize Authorization) request for all defective parts within warranty period
  
• Control and manage customer line defect return rate
  
• Verify field failure and collect Failure Analysis Report from HQ to provide for the customer
  
• Identify quality issues and solve problems
  
• Conduct regular quality meeting with customers
  
• Comply with company’s policy and procedures
  
• Other duties as assigned

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• 5+ years of field application engineer and customer service engineer experiences in LCD industry
  
• Bachelor’s degree in Engineering or related field preferred
  
• Ability to handle sensitive and confidential information appropriately
  
• Bilingual (Korean and English) a plus
  
• Knowledge of Display / Semiconductor is a plus
  
• Computer literate (Word, Excel, PowerPoint, Outlook)
  
• Excellent verbal and written communication skills
  
• Professional demeanor on phone and in-person, strong communication skills
  
• Problem solving ability, LCD technologies and statistical knowledge needed
  
• Organized, detail oriented, and ability to multi-task
  
• Team player, good attitude, energetic

• 
  
• Health Insurance (Medical, Dental & Life)
  
• 401 (k) Plan, Paid Vacation and Sick days
  
• Other benefits provided according to the company policy

• 
  
• Communicate with customers and HQ in Korea for Mass Production quality issues
  
• RMA request for all defective parts within warranty period
  
• Control and manage customer line defect return rate
  
• Verify field failure and collect Failure Analysis Report from HQ to provide for the customer
  
• Conduct regular quality meeting with customers
  
• Identify quality problems, create solutions, and effectively communicate with internal and external teams
  
• Maintain quality tracking record and documenting it
  
• Supplier relationships and understand LCD technology as well as complex products and commodities
  
• Comply with the Company’s policy and procedures
  
• Other duties as assigned

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• Bachelor degree in Business or Engineering preferred
  
• 2 years+ related experience or equivalent in qualification or customer service
  
• RMA related experience is plus
  
• Strong analytical data driven analysis, planning and presentation skills
  
• Bilingual (Korean and English) a plus.
  
• Computer literate (Word, Excel, PowerPoint, Outlook)
  
• Excellent verbal and written communication skills
  
• Professional demeanor on phone and in-person, strong communication skills
  
• Organized, detail oriented, and ability to multi-task
  
• Team Worker, Good Attitude, Energetic

• 
  
• Health Insurance (Medical, Dental & Life)
  
• 401 (k) Plan, Paid Vacation and Sick days
  
• Other benefits provided according to the company policy

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• Assist the engineering team with new projects’ sample shipments
  
• Communicate with the headquarter to fulfill customer’s requests and provide solution
  
• Establish logistics set-ups (delivery routes, W/H & forwarder control) for all assigned models
  
• Maintain accurate records of sales history in various forms
  
• Manage month-end closing procedures and ensure to reach the sales goal
  
• Process purchase orders and control the delivery routes for all factory released shipments
  
• Report the daily/weekly/monthly sales recap to the management
  
• Other duties as assigned

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• Bilingual (Korean and English) required, (Chinese is a plus)
  
• Bachelor degree in Business, Accounting or Marketing
  
• Computer literate (Word, Excel, PowerPoint, Outlook)
  
• Logistics or IT related company work experience preferred
  
• Strong communication skills (listening, speaking, and writing)
  
• Strong organization, time-management, multi-tasking skills
  
• Team-oriented mind, professional attitude, and positive energy
  
• Authorized to work in the U.S.

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• Health Insurance (Medical, Dental & Life)
  
• 401 (k) Plan, Paid Vacation and Sick days
  
• Other benefits provided according to the company policy