LG Display Co., LTD .is a worldwide manufacturer, distributor, and supplier of LCD (liquid crystal display) products and services through its wholly owned subsidiaries located in Japan, Taiwan, Shanghai. Hong Kong, Nanjing, Germany, and the U.S.  LG Display America, Inc. is one of subsidiaries that focuses on sales, distribution, and customer service in Northern American region. LG Display America, Inc. provides its customers regarding various leading-edge LCD products for the portable monitor and application markets with the fill support of LGD’s commitment to continued investment in providing advanced technologies and greater production capabilities.

        At LG Display, we are looking to hire a talented individual with the below qualifications. Please specify the job position that you are applying to when you are writing an email with your resume to lgdisplayamericainc@gmail.com. (Please Title your email and in the following format: DATE - YOUR NAME -- POSITION that you are applying to, and attach your professional resume to the email; example: 011713 - John Kim - CCC Assistant.doc/pdf for emails sent on January 17th, 2013).

Job Description

Position:  CCC Assistant

Reporting to: Service Team Manager

Location: San Diego, CA                                                                   

Status: Non-exempt

Responsibility:

- RMA issue and inquiry: Clarification of ‘In Warranty’ or ‘Out of Warranty’ and responsibility of defect (LGD or Customer), listen and solve customers’ concerns and issues.

- RMA modification: RMA receipt pending list, RMA sorting pending list, TAT management. Manage long-term pending RMA by communicate with customer (can be cancelled after 30 days of confirmation).

- Reimbursement Management: consult with customer about the unit price of panels, receive invoice from customers, monitoring transfer process and follow up, managing status of whole reimbursement.

- Monitor receipt pending list: cooperate with warehouse and repair team to manage quantities of receipt panels on daily basis

- Managing ‘Out of Warranty’ Repair: consult with customer about the repair price (can be varied depends on defect), generate invoice and remit it to customers, confirm the payment with customers.

- Business trip for solving issues with customers or on-site verification of defect panels.

- Cutting RMA related cost and arrange related issues (transportation, taxes, custom clearances…etc).

- Monthly closing (monitor Out Of Warranty repair charge)

- Comply with the Company’s policy and procedures

- Other duties as assigned

Principle Duties and Responsibilities and Approximate % of Time Spent On Each:

- RMA Contact windows and customer care                                                       40%

- RMA request data verification and issue RMA #                                             20%

- Reimbursement management                                                                         20%

- Monitor receipt pending list                                                                                       10%

- Monthly closing                                                                                                         10%                                                                            

- Other tasks                                                                                                    15%

Requirements:

- Experience in Service a plus

- Bachelor degree preferred

- Computer literate (Word, Excel, PowerPoint, Outlook), as well as familiarity with Oracle

- A/R experience for monthly closing with Out of warranty repair.

- Professional demeanor on phone and in-person, strong communication skills

- Organized, detail oriented, and ability to multi-task

- Ability to schedule and keep items of the office and duties prioritized

- Team Worker, Good Attitude, Energetic

- Bilingual (Korean and English) a plus

- Able to safely lift up to 35 lbs of office materials