Job Description

Position:  Field Application Engineer & CS Engineer

Reporting to: Sr. Engineering Manager

Location: San Jose, CA                                                               

Status: Non-exempt

Responsibilities:

Qualification Part

- Communicate with customer and HQ for engineering issue in development

- Fully understand the needs of the customer from a technical aspect

- Qualification approval from customer must be receive to mass produce

- Follow up with customer/HQ if the requests are feasible and meets the schedule

- Make sure all customer requested samples are delivered at the promised time

Customer Service Part

- Communicate with customers and HQ for Mass Production quality issues

- RMA request for all defective parts within warranty period

- Control and manage customer line defect return rate

- Verify field failure and collect Failure Analysis Report from HQ to provide for the customer

- Comply with the Company’s policy and procedures

- Other duties as assigned 

Principle Duties and Responsibilities and Approximate % of Time spent on Each

- Qualification : 80%

- Customer Service : 20%

Requirements:

-          Bachelor degree in Engineering

-          Knowledge of Display / Semiconductor is a plus

-          1+ related experience or equivalent in qualification or customer service

-          Ability to handle sensitive and confidential information appropriately

-          Computer literate (Word, Excel, PowerPoint, Outlook)

-          Excellent verbal and written communication skills

-          Professional demeanor on phone and in-person, strong communication skills

-          Organized, detail oriented, and ability to multi-task

-          Team Worker, Good Attitude, Energetic

-          Bilingual (Korean and English) required

Apply via email at jadonwon@lgdisplay.com