Position Title: COMMUNITY HEALTH PROGRAM REP - 9325 Working Title: Tobacco Cessation Telephone Counselor New or Replacement: Recruitment for a new position Position OverView: Provide tobacco cessation telephone counseling to clients calling the California Smokers' Helpline. Acquire a thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process. Answer incoming calls to the program, following established procedures and protocol. Transition into intake, assess needs of callers and provide counseling and/or other services as appropriate. Counsel assigned clients as scheduled. Manage a heavy caseload following established clinical protocols and productivity guidelines. Assist clients in developing and implementing effective strategies to quit smoking or other tobacco use. Create and sustain a supportive client-focused environment for the change of addictive behavior. Gather and record detailed and accurate information on assigned clients. Maintain thorough, up-to-date, and confidential records of counseling sessions and clients' status. Participate in various research studies, applying protocols and procedures appropriate to the subject populations. Counsel and screen clients fluently in English or English and one of the following languages: Spanish, Korean, Vietnamese, Mandarin or Cantonese. Provide assistance with counselor training.