This is an IT Helpdesk position working with LG CNS America, Inc.

 

Work Location: 10225 Willow Creek Rd, San Diego, CA 92131

 

Responsibilities:

·  IT Helpdesk agent to take support requests via phone and email

·  Tier 1 support (Hardware / Software troubleshooting)

·  Provides day-to-day customer contact including desk side support

·  OS image deployment and configuration of user PCs in AD domain environment

·  IT equipment lease management for on-site and remote users

·  PC lease exchanges including data migration

·  User training on software / hardware upon request

·  VoIP phone system configuration and support

·  Actively seek resolution to customer problems

·  Interfaces with technical personnel to determine exact nature of problem and implements remedial procedures

·  Documents problems in detail and correction procedures

·  Maintain log of customer inquiries/concerns

·  Follow procedural guidelines to respond to and/or research customer questions

·  Preparing and shipping IT equipment for vendor returns and remote user hardware support

 

Requirements:

·  Minimum Associate degree or applicable equivalent from an accredited college

·  Experience with Windows XP and 7, Server 2003 and 2008, Office 2007 and 2010, Outlook, and Active Directory

·  Successful candidates will have strong PC and network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly

·  Must have strong customer relations skills

·  Must be able to pass a background check and drug screen

·  Must be flexible to work occasional evenings and weekends

 Applicants can email their resume to chris.pendergrass@lgcns.com.