TV Customer Service Engineer at LG Display America, Inc.
Position: TV Customer Service Engineer
Reporting to: TV Customer Service Sr. Manager
Location: San Diego, CA
Status: Non-exempt
Responsibility:
· Quick actions for quality issues.
· Gathering customer line return defect rate.
· Driving related department to take improvement actions.
· Regular quality meeting with customers.
· Problem solving ability, Panel technologies and statistical knowledge needed.
· Comply with the Company’s policy and procedures
· Other duties as assigned
Principle Duties and Responsibilities and Approximate % of Time Spent On Each:
• Discussion with customer for quality issue and solution: 25%
• Data gathering (Customer line return rate, Competitor’s trend and Quality issue): 20%
• Data analysis and reporting: 20%
• Check , verify quality issues and take quick actions: 15%
• Regular internal meeting with related department: 10%
• Other task: 10%
Requirements:
- Bachelor degree in Electrical Engineering preferred
- Computer (Word, Excel, PowerPoint, Outlook), familiar with using Oracle
- Good communication skill
- Self-motivated, well organized, detail oriented, and ability to multi-task
- Ability to prioritize in scheduled task
- Organizational skill, Leadership, Energetic
- Bilingual (Korean and English) a plus
Apply via email: jadonwon@lgdisplay.com