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자동차를 잘못 사서 분쟁할때 - 변호사 없이

지나가는 이 2 2423
차 파시는 분들 잘 알고 팔어야 하고 사시는 분들 일을 해결하는데 도움되시길..

전에 이런 질문이 여기 만이 올라와있기에 정보를 올려드림.
http://www.dca.ca.gov/acp/arbprocess.htm#state-certified


Arbitration Process 


What is Arbitration?

Arbitration is a dispute resolution process by which warranty disputes between manufacturers and consumers are resolved by neutral arbitrators. Some of the advantages of arbitration are:

    * It is free;
    * Decisions are rendered within 40 days after the program receives your application;
    * State-certified arbitration programs allow oral presentations, which are open to observers;
    * Decisions are binding on the manufacturer, but not the consumer. The consumer can accept or reject the decision; and
    * If you reject the decision, you can still pursue your rights in court, including small claims court.  However, you should consider consulting an attorney before taking this step.

Steps to take if you think you have a lemon.

1. Consult your warranty booklet.

2. Attempt to resolve the problem with the dealer.

3. Contact the manufacturer or its representative directly. In some cases, you may be required to directly notify the manufacturer of the need for further repairs.  Send letters by certified mail, keeping a copy and the certified mail receipt.

4. You may pursue arbitration if you think you meet the following requirements:

    * The specific problem is covered by the manufacturer's warranty (disputes over extended warranties and service contracts are not arbitrated by manufacturers' programs);
    * You have notified the manufacturer directly about the problem;
    * The problem substantially impairs the use, value, or safety of your vehicle;
    * The problem has not been satisfactorily repaired; and
    * The manufacturer has an arbitration program.

Applying for arbitration.

Find your make of vehicle in the list below, and then contact the related state-certified arbitration program. They will walk you through the process:

California Dispute Settlement Program (CDSP) - (888) 300-6237

    * Toyota (Scion) and Porsche

Consumer Arbitration Program - Recreational Vehicles (CAP-RV)- (800) 279-5343

    * Coachmen (includes Georgie Boy), Monaco (Includes Beaver Motor Coaches, Holiday Rambler, R-Vision, Inc., Royale Coaches by Monaco, and Safari Motor Coaches ), National RV (Includes Country Coach) , and Winnebago.
        ( Includes all models except for those on a Ford chassis and Towables)

Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100

    * AM General, Bentley, BMW (Includes Mini Cooper), General Motors (Includes Buick, Cadillac, Chevrolet, Geo, GMC, Oldsmobile & Pontiac), Ford (Includes Lincoln, Mercury, & RV Chassis) , Honda/Acura, Hyundai, Isuzu, Nissan/Infiniti, Land Rover, Lotus,  Saab, Saturn, Volkswagen/Audi, , and Workhorse Custom Chassis.

What if there's no certified arbitration program for my type of vehicle?

Then you are free to pursue your Lemon Law rights in court.  You may also wish to try mediation through the New Motor Vehicle Board.  They may be reached at: (916) 445-1888.
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2 Comments
소송? 2006.10.23  
민사소송도 별 소용없습니다 개인간에 돈 주고 차받으면 거기서 끝난겁니다.
소송해도 이길 확율이 거의 없습니다 서로 시간낭비죠. 그래서 비싸도 딜러로 가는거죠.
2006.10.20  
개인끼리 사고팔때는 소용없읍나다.
민사소숭 하는수 밖에요.
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