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IT Help Desk Technician - 취업비자 스폰서 가능

JamesLee 0 278

한국계 대기업에서 Desktop Support Technician으로 일하실 분을 찾습니다. 

취업비자 스폰서가 가능하며, OPT Status(3년)도 지원 가능합니다.

 

 

Location: San Diego, CA


Summary:

This is a support role in IT and has experience specifically with Windows operating systems in the corporate environment.

Responsibilities:

Serving as initial point of contact for internal applications, hardware, mobile and remote technology

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system

Following up on any outstanding issues with customers regarding status and closure of incidents/requests

Provide VIP Support for Executives

Manage user accounts updates, password resets

Troubleshooting and resolve all hardware, software and network problems

Escalate issues to third level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10 % of time


Qualifications:

Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active Directory

Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools

Excellent problem-solving, communication and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Be able to work as a team member

Android mobile experience on corporate environment

Mac experience on corporate environment is a plus


Requirements:

 Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience

 Knowledge of Windows 7/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN

 Must be able to have a strong Korean & English speaking and writing skill


Send Resume Tojlmsystemsinc@gmail.com or hr@jlmsystemsinc.com

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