IT Help Desk Technician - 취업비자 스폰서 가능
한국계 대기업에서 Desktop Support Technician으로 일하실 분을 찾습니다.
취업비자 스폰서가 가능하며, OPT Status(3년)도 지원 가능합니다.
Location: San Diego, CA
This is a support role in IT and has experience specifically with Windows operating systems in the corporate environment.
Serving as initial point of contact for internal applications, hardware, mobile and remote technologyLogging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing systemFollowing up on any outstanding issues with customers regarding status and closure of incidents/requestsProvide VIP Support for ExecutivesManage user accounts updates, password resetsTroubleshooting and resolve all hardware, software and network problemsEscalate issues to third level support teamsDocument procedures, FAQs, and inventory of assetsMust be willing to travel up to 10 % of time
Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active DirectoryExperience with Helpdesk ticket tracking software and knowledge of remote desktop support toolsExcellent problem-solving, communication and interpersonal skillsAbility to prioritize and organize work to meet defined SLA'sBe able to work as a team memberAndroid mobile experience on corporate environmentMac experience on corporate environment is a plus
• Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
• Knowledge of Windows 7/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN
• Must be able to have a strong Korean & English speaking and writing skill
Send Resume To: email@example.com or firstname.lastname@example.org